The "unable to add a new account" issue seems to be commonly caused in Windows 10 devices when you use a Microsoft account to log on to the device. This issue occurs even in clean Windows 10 installations or after a Windows 10 update on both PC or Tablet devices. Problem description: In a Windows 10 OS, when you go to Start > Settings > Accounts > Add someone else to this PC, nothing happens so you cannot add a new user account on the computer.
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